We have run a Banking, Financial, and Insurance Sydney and Auckland Roundtables on behalf of BackBase discussing….
In Australia’s intensely competitive banking sector, institutions across the spectrum are grappling with the imperative to grow. This roundtable provides a platform for senior banking leaders to discuss strategies for achieving scale – be it through M&A, organic expansion, or a combination – without ever compromising the paramount importance of customer experience.
Participants will engage in a robust conversation about the challenges and opportunities of managing an expanding enterprise. This includes best practices for overseeing multi-brand operations, integrating disparate core systems, and strategically consolidating technology infrastructure.
The dialogue will also heavily feature innovation, exploring how cutting-edge digital transformation, AI-powered customer experiences, and agile delivery frameworks are enabling banks to achieve customer-led growth that transcends the limitations of traditional platforms. Ultimately, this session is dedicated to fostering a customer-centric approach, offering practical insights on leading through complexity, harmonising rapid change with operational stability, and building enduring capabilities for long-term success in the Australian banking market.
Group discussion points:
Growth & Customer Retention: How do Australian banks effectively scale operations while maintaining and enhancing exceptional customer experiences?
Optimising Tech & Brands: What are the smart strategies for integrating systems and tech stacks, ensuring efficiency without diluting brand strength?
Leveraging Digital for New Growth: Beyond legacy, how are digital tools, AI, and agile models creating pathways for customer-driven expansion
Resilient Leadership for Change: What leadership approaches and organisational structures are crucial for navigating complexity and ensuring continuous growth?
