In Sydney and Melbourne Strativity hosed some Lunch Roundtables discussing…
Most organisations are focused on delivering high-quality, consistent, and brand-aligned experiences to their customers. There is a conceptual recognition that this will drive customer engagement, spending, loyalty, and retention. All of which improve profitability. However, this can be challenging to achieve, as it requires a strategic and organisation-wide approach that leverages the best of humanity and technology.
Strativity Group have been recognised as the world’s leading boutique customer experience consultancy (Forrester Research 2019) and has completed over 700 transformational programs across 40 countries, creating over $3B USD in commercial value. This session will leverage Stativity’s research with Harvard Business Review and its experience across 20+ years, to explore key aspects of global best practice and provide frameworks and practical approaches that can help any organisation enhance customer centricity and execute value accretive experiences.
We will discuss:
- What do our research and experience tell us about creating exceptional experiences?
- How to embed the mindsets and systems required to underpin success.
- Designing the right experiences and uplifting organisational capabilities to enable these.
- Leveraging AI and automation technology to deliver scale, efficiencies, personalisation and strategic advantage.
