ACCESS hosted a Singapore & Hong Kong Security Virtual Roundtable today with 12 CISO’s & CIO’s. It was great to have Charles Ho – AVP Sales – UBIQ Security kick off our discussion on the below.
Your customers are more than likely working from home. Many organisations are turning to teleservices (voice and audio) to deliver a better experience and outcomes to their customers. People want to be consulted and have conversations in private. How do you do this in the new digital world?
1. Understand the potential risks of teleservices
2. What are the expectations around security and privacy
3. How to enable both without impacting customer experience