GBS – victim of business disruption or enabler to adapt.

It was a pleasure to work with ServiceNow and EY in Sydney, Melbourne, Manila, Auckland, and Bangkok discussing….

It’s indisputable that today all sectors are challenged by the impacts of inflation, supply chain disruption, hybrid workforce dynamics, increasing customer expectations, climate change response, and non-stop technological advances. We don’t expect this volatility to ease. Hence, enterprises are forced to reconsider their business models and increase their ability to adapt to unexpected pressures.

Historically, Shared Services and Global Business Services (GBS) have been a common way to handle these challenges. GBS have typically applied labour arbitrage and productivity levers to so-called back-office functions to reduce costs and automate transactional work.

This need for increasing productivity drove the first S-curve of growth—but for many organisations, that growth has now plateaued. Join us for an intimate dinner with like-minded peers as we look to the future, a next S-curve has organisations making GBS their “digital transformation engine.” What allows GBS organizations in the new S curve to outperform? 

Group discussion points:

  • The new S curve for GBS and its four levers
  • Unlocking substantial new sources of productivity
  • How are leaders making this shift from an orientation on ‘what we produce’ to “what customers want”?

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