We recently hosted a Customer Experience Leaders Sydney Lunch driven by NICE Systems discussing the below.
Organisations across a wide variety of industries have been forced to adopt cloud-based solutions to support an “everywhere” workforce, including the AFL team, the Sydney Swans. However, cloud-based solutions can do more for organisations than simply facilitate remote working. Moving to a cloud-based solution has helped many companies with customer attrition and acquisition, keeping them connected.
Our group discussed:
- How cloud-based solutions can support acquisition and attrition in challenging times.
- How moving to a cloud-based omnichannel solution helps the CX and Contact centre teams better support and communicate with customers and effectively deal with spikes in inbound inquiries.
- How technology can help keep customers engaged.
- Learn how moving to the cloud has helped companies like the Sydney Swans contact centre team deliver unparalleled member support while working from anywhere