We recently hosted a Customer Experience Leaders Sydney Lunch driven by NICE Systems discussing the below.

Organisations across a wide variety of industries have been forced to adopt cloud-based solutions to support an “everywhere” workforce, including the AFL team, the Sydney Swans. However, cloud-based solutions can do more for organisations than simply facilitate remote working. Moving to a cloud-based solution has helped many companies with customer attrition and acquisition, keeping them connected.

Our group discussed: