“Insufficient process and control management hinders an enterprise in serving customers well and growing safely.”

We recently hosted a Melbourne lunch for 18 CFO’s driven by Signavio & SAP. Our speaker Jonathan Redfern – Executive Controls & Process Transformation – NAB opened up the discussions on the below.

Strategic transformation to achieve safe growth requires an inter-connected approach across risk, obligation, and process management. In 2019, National Australia Bank embarked on a process-centric transformation focused on the outcomes of serving customers right first time, every time, compliance with obligations, and managing risk. This discussion will identify the key factors that are enabling the successful execution of this strategy, the lessons learned, and the sustained enterprise commitment required.

We will discuss:

  • Driving a 5-year Controls and Process Transformation strategy.
  • Establishing a controlled environment aligned to process, automated and outcome-focused that meets our obligations. 
  • Delivering sustainable control uplift, ownership, and capability.

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