Personalisation and privacy – the CX Imperative

It was a pleasure to host a Sydney Customer Experience Roundtable on behalf of Sitecore discussing…

The Trust Imperative – how leading organisations are going beyond the privacy policy to forge consumer relationships built on trust.

Data-Powered Privacy – how analytics and AI can revolutionise the way we collect, store, and secure customer data.

Hyper CX – how to consistently deliver relevant, hyper-personalised customer journeys without crossing the ‘creepy’ line.

Next Wave of AI-Driven CX – how to leverage AI to meet increasing customer demands for 24/7 digital connectivity.

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