The Future of CX: How CX impacts business growth and drives revenue.

Our Bangkok Customer Experience (CX) Leaders lunch in Bangkok was a huge hit for the local 21 delegates that attended. This bespoke event had a great turn out for Zendesk’s target accounts.

Content –

Digital transformation in Thailand is taking off and embracing new technology is one of the keys to driving customer experiences and gaining a competitive edge.  Although many organizations have started their journey, most are still struggling to drive business value and drive revenue from their investments.

To delight customers and grow and scale, organisations need to focus on improving customer experience to influence the buying decision of the modern consumer.

A great customer experience creates loyalty and additional revenue opportunities, allowing competitive differentiation and ensuring sustainable growth. The next step is utilizing customer data and analytics to personalise the experience and drive insight for the business to grow revenue and identify new growth opportunities. Join us for our exclusive C-Level Roundtable and connect and learn from other C-Suite and Senior Executives thought leaders from Zendesk who are leading the way.  

We discussed:

  • Hear about the latest CX Trends Driving the Future of CX 
  • Using CX initiatives and Technology to gain a competitive advantage
  • Understanding the Business Impact of CX and how to get ROI from your CX initiatives
  • Using Customer Data to improve CSAT and NPS to create customer loyalty 
  • Hear real case studies from companies rolling our CX Initiatives in Asia 

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