“The Value of Digital Identity: Transforming engagement and experience”

ACCESS hosted two Virtual Roundtables across New Zealand and Australia for Government Leaders. Our speaker Allan Foster – Chief Evangelist – ForgeRock opened the conversations with the below.

How can you derive greater value from digital identity? Businesses are pressured to adapt to a ‘new normal’ while quickly evolving and delivering exceptional user experiences. Improving engagement with high-quality experiences requires building trusted, digital relationships amongst people and services. However, ensuring security, privacy and compliance can get in the way.

Cybercrime is on the rise — often involving the theft of personal data. Due to this, regulations such as the General Data Protection Regulation (GDPR), Open Banking, and PSD2 have changed business globally. Enterprises are relying on their IT departments, but many appear to be understaffed and overloaded. So, how can you do more with less? Is it possible to modernise while saving money? And how can companies instantly recognise their customer and make their data create a seamless customer experience?

Some of the topics we discussed:

  1. Digital Identity
  2. Customer Experience
  3. Security & Privacy

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