Transforming how insurers do business to ensure customer success

This week ACCESS ran two Virtual Roundtables for the Insurance and Banking sectors of Singapore & Malaysia for Automation Anywhere.

Banks and Insurance companies process vast amounts of data into actionable insights to improve underwriting, claims, and policyholder service. Insurers are reinventing their business models and replacing legacy platforms with emerging technologies to meet customer expectations. InsurTechs and new online insurance companies are disrupting the industry, forcing insurers to rethink how they interact with customers and deliver a high-quality customer experience.

Robotic process automation (RPA), which enables organizations to access data across disparate systems and automate repetitive manual tasks. 

With manual processes, automated employees can focus on developing innovative insurance products, accelerating claim handling, and improving fraud detection. With the emergence of attended automation capabilities, Robotic Process Automation (RPA) is a critical technology solution empowering customer-facing associates to quickly deliver exceptional service by putting critical information at their fingertips, automating manual tasks and enabling real-time collaboration across the organization

We discussed:

Robotic Process Automation trends and benefits

Use cases describing where companies typically apply RPA in the insurance industry

Specific examples showing how RPA and attended automation can be used to improve customer service in insurance organizations. 

What are the main benefits and pitfalls of RPA?

How is process automation shaping the future of Insurance and what are the practical realities of an automated future?

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